New Delhi,A valid Email ID and Mobile Number has to be
registered/updated on the e-filing website of the Income Tax Department so that
direct communication with taxpayer can be possible. For details, taxpayers can
log on to: https://incometaxindiaefiling.gov.in/eFiling/Portal/StaticPDF/Update_Contact_Details.pdf)
The Department will send separate One Time Passwords (OTP) also
referred as PIN on the mobile and email provided by the taxpayer. The OTPs have
to be entered by the taxpayer after logging into their e-filing account to
authenticate the same. The OTPs will remain valid for 24
hours within which the taxpayer has to complete the process. For ‘Foreign/ NRI’
taxpayers, the OTP validation of the email ID would be sufficient.
Validation of email and mobile numbers
has been introduced to facilitate taxpayers as in many cases incorrect emails
and mobile numbers have been provided and taxpayers did not receive important
communication from the Department. Further, it has been observed that in many cases taxpayers are
not able to reset their password since the new temporary password from the
Department may be sent to their registered email which may be different from
the taxpayer’s personal email, e.g. email of their intermediary.
This is a one-time process to validate
the mobile number and email ID. However, whenever the taxpayer changes the
Mobile Number or email ID in their Profile, the process will be repeated to
ensure that the particulars provided are correct. Further, this validation will
ensure that Department can send an OTP for resetting the password used for
Login in case the taxpayer has forgotten the password.
One mobile number or email ID can be
used for a maximum of 10 user accounts as the Primary Contact- Mobile Number
and Email ID in e-Filing. This is to ensure that family members and related
business concerns (not exceeding 10 separate users) not having personal email
or mobile can be covered under a common email or mobile, but in general
taxpayers should have their own unique email ID and Mobile registered with the
Department.
The taxpayer can enter any other
person’s email or mobile number in addition, as a Secondary Contact (without
any restriction on the number of user accounts linked as a Secondary Contact).
Using “Profile Settings à My Profile” the
taxpayer can select to include the Secondary Contact to also receive emails,
alerts etc.
It is advised that the emails and SMS
from the Income tax Department may be included in the ‘safe list’ or ‘white
list’ to prevent the communications from the Department from being blocked or
rejected or sent to Spam folder. Taxpayers are also advised not to share their
user-id and password of their e-filing account with others to prevent
un-authorized access.Taxpayers can reset their password using the 'Forgot
Password?' link while logging in to their e-filing account and by providing the
necessary details.The Department requests the cooperation
of all taxpayers for completing this validation process at the earliest for a
smooth and convenient return filing process.
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